1. Privacy and Security:

– We use your personal data solely for secure and straightforward order and shipping processes, treating your data with absolute confidentiality.

2. Account Security:

– You are responsible for maintaining the confidentiality of your password and account information. SD FASHION is not liable for any loss or damage resulting from your failure to protect your account.

3. Authentic Products:

– SD FASHION stocks only original items. We do not entertain claims about receiving replicas, as item quality is subject to the brand.

4. Order Acceptance:

– We reserve the right to decline orders. Order acceptance begins with an email confirming the order details and meeting record requirements.

5. Exchange Policy:

– Items can be exchanged, or customers can receive store credit in case of defects. Complaints regarding color variations, color bleeding, or shrinking are not entertained. EXCHANGE POLICYhttps://sdfashion.co/exchange-policy/

6. Refund Policy:

–  No monetary refunds are offered. No exceptions.  REFUND POLICYhttps://sdfashion.co/refund_returns/  

7. Delivery Charges:

– Delivery charges vary based on the weight of international consignments. For local orders, charges depend on the order value and are subject to change. More details are available on our website.

8. Product Availability:

– If an item in your order is unavailable, we will notify you via email. While we are not liable for delays or unavailability, customers can cancel the order/product and receive a refund for any unavailable items.

9. Complaint Policy:

– Complaints for stitching orders are only accepted within 7 days of the delivery date. Stitched products are not eligible for exchange or return.

10. Order Cancellation:

– Upon cancellation of prepaid order upon customer request, 5% service charges are deducted in case of refunds. 

11. Supplementary Items:

– Add-ons like matching dupattas and trousers are procured based on customer requests and are not eligible for exchange, return, or claims.

12. GST Policy:

– An 18% GST is applicable on all purchases per Pakistani tax regulations and are applicable to all local and international customers. Concerns regarding GST are not addressed by SD FASHION

13. Customs Duties:

– Customers are responsible for any customs duties or charges applied upon shipment arrival in their country.

14. Shipping Delays:

– We aim for prompt deliveries but are not responsible for delays due to customs clearance or unexpected situations. Delivery times are typically4-7 working days within Pakistan and 12-14 working days internationally.

15. Policy Updates:

– SD FASHION reserves the right to update these policies and terminate the loyalty program at any time without prior notification.